Refund policy

Local Service Vault Refund Policy

Local Service Vault sells digital products, including downloadable spreadsheets, templates, forms, guides, calculators, and business systems. No physical products are shipped.

Because digital products can be accessed or downloaded immediately after purchase, purchases are generally non-refundable once the digital files have been delivered or accessed, except where required by applicable law.

Please contact us if:

• You received the wrong product or files.
• A purchased file is corrupted, damaged, or cannot be opened as intended.
• Files listed as included on the product page are missing from your download.
• You were accidentally charged more than once for the same purchase.

If there is a technical problem with a Local Service Vault product, please contact us within 7 days of purchase. We will first make reasonable efforts to provide a working replacement, corrected file, or access to the proper download. If we cannot resolve a qualifying issue, a refund may be provided where appropriate.

Refunds are generally not provided for:

• Change of mind after purchasing or accessing a digital product.
• Purchasing the wrong product when the product description clearly identified what was included.
• Failure to use, implement, or customize the purchased files.
• Business results that differ from expectations. Local Service Vault does not guarantee revenue, profit, leads, customers, bookings, or other business outcomes.
• Software incompatibility when the required or recommended file formats were disclosed before purchase.

Customers are responsible for reviewing the product description, included file formats, and software requirements before completing a purchase.

Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

For questions or assistance with a purchase, please use the Contact page on our website.